Help when you need it

Orlo Support

We usually respond within two business days.

Subscriptions and billing

Purchases are processed by Apple. In Orlo, open Settings and choose Subscription to view your status, manage your plan, or restore an active purchase. You can also manage subscriptions in your Apple ID settings.

Processing a recording

After you submit a recording, Orlo can keep processing while you leave the app. If an entry is delayed, return to Today and refresh its status. Orlo keeps the private audio for up to 48 hours so a failed transcription can be retried without recording again.

Delete an entry or account

You can delete an individual entry from its entry menu. To permanently delete your account and associated Orlo data, open Settings, choose Account, then Delete account.

Privacy choices

In-app account deletion removes your profile, entries, transcripts, extracted content, stored audio, and sign-in record. To request access to or correction of your information, email support@heyorlo.com. We respond to privacy requests within 30 days.

Before emailing

Please include the iPhone model, iOS version, what you expected to happen, and what happened instead. Do not send your password, private key, full recording, or payment-card information.